At UShopWeDrop.ng, we strive to ensure a seamless shopping experience for both Buyers and Vendors. This policy outlines the terms for refunds, replacements, and returns to maintain transparency and fairness for all parties.

1. Refunds:

A. Vendor Responsibility:

• In cases where a mismatched or damaged item is received, the cost of redelivery lies solely with the Vendor.
• Refunds will be processed only if there is a verified fault on the part of the Vendor, such as sending an incorrect or defective product.
• UShopWeDrop.ng reserves the right to exclude itself from any disputed refund, meaning we do not assume responsibility for resolving disagreements beyond our mediation services.

B. Customer Responsibility:

• In cases where the mismatch or defect is not evident, or disputes cannot be resolved, refunds will be subject to the policies outlined under dispute resolution.
• Buyers must notify ToOctopus Limited within 24 hours of receiving the item if an exchange or refund is needed.
• Replacement Policy

2. For Damaged or Mismatched Items:

• If a product is damaged or mismatched, the replacement cost for redelivery will be covered by the Vendor.
• UShopWeDrop.ng’s mediation service will oversee communication between Buyers and Vendors to facilitate this replacement process.

3. For Returns Arising from Personal Preferences:

• Buyers are responsible for the shipping costs of returns due to personal preferences or dissatisfaction with the product, including items that do not match personal expectations or size preferences.

4A. UShopWeDrop.ng’s Limitations of Liability

• UShopWeDrop.ng reserves the right to exclude itself from any refund or replacement disputes, acting only as a mediator through ToOctopus Limited.

4B. We do not accept liability for:

• Failed transactions.
• Vendor errors regarding product delivery, quality, or description.
• Any losses or damages that may arise beyond the control of UShopWeDrop.ng.

5. Communication of Returns, Refunds, and Replacements:

• Any request for a refund, exchange, or replacement must be initiated within 24 hours of delivery.
• Buyers should submit their request through the platform or contact ToOctopus Limited directly.
• All returns, exchanges, and refund decisions will be made after a comprehensive review and confirmation of the details provided.

6. Governing Jurisdiction:

This refund and replacement policy is governed by the laws of the Federal Republic of Nigeria, in accordance with the existing Terms and Conditions of UShopWeDrop.ng.

7. Amendments:

UShopWeDrop.ng reserves the right to modify or update this refund and replacement policy at any time. Continued use of the platform constitutes acceptance of any changes made.

8. Contact Information:
For questions or support regarding refunds, replacements, and returns, contact:

• Email: dispute@ushopwedrop.ng
• Phone: 08068727706